vendor/uvdesk/core-framework/Services/UVDeskService.php line 153

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  1. <?php
  3. namespace Webkul\UVDesk\CoreFrameworkBundle\Services;
  5. use Doctrine\ORM\EntityManagerInterface;
  6. use Symfony\Component\HttpFoundation\RequestStack;
  7. use Symfony\Component\DependencyInjection\ContainerInterface;
  8. use Webkul\UVDesk\SupportCenterBundle\Entity\KnowledgebaseWebsite;
  9. use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
  11. class UVDeskService
  12. {
  13. protected $container;
  14. protected $requestStack;
  15. protected $entityManager;
  16. private $avoidArray = [
  17. '!',
  18. '@',
  19. '#',
  20. '$',
  21. '%',
  22. '^',
  23. '&',
  24. '*',
  25. '(',
  26. ')',
  27. '_',
  28. '+',
  29. '-',
  30. '=',
  31. '/',
  32. '\\',
  33. ':',
  34. '{',
  35. '}',
  36. '[',
  37. ']',
  38. '<',
  39. '>',
  40. '.',
  41. '?',
  42. ';',
  43. '"',
  44. '\'',
  45. ',',
  46. '|',
  47. '1',
  48. '2',
  49. '3',
  50. '4',
  51. '5',
  52. '6',
  53. '7',
  54. '8',
  55. '9',
  56. '0',
  57. ' true ',
  58. ' false ',
  59. ' do ',
  60. ' did ',
  61. ' is ',
  62. ' are ',
  63. ' am ',
  64. ' was ',
  65. ' were ',
  66. ' has ',
  67. ' have ',
  68. ' had ',
  69. ' will ',
  70. ' would ',
  71. ' shall ',
  72. ' should ',
  73. ' must ',
  74. ' can ',
  75. ' could ',
  76. ' not ',
  77. ' never ',
  78. ' neither ',
  79. ' either ',
  80. ' the ',
  81. ' a ',
  82. ' an ',
  83. ' this ',
  84. ' that ',
  85. ' here ',
  86. ' there ',
  87. ' then ',
  88. ' when ',
  89. ' since ',
  90. ' he ',
  91. ' him ',
  92. ' himself ',
  93. ' she ',
  94. ' her ',
  95. ' herself ',
  96. ' i ',
  97. ' me ',
  98. ' myself ',
  99. ' mine ',
  100. ' you ',
  101. ' your ',
  102. ' yourself ',
  103. ' ur ',
  104. ' we ',
  105. ' ourself ',
  106. ' it ',
  107. ' its ',
  108. ' for ',
  109. ' from ',
  110. ' on ',
  111. ' and ',
  112. ' in ',
  113. ' be ',
  114. ' to ',
  115. ' or ',
  116. ' of ',
  117. ' with ',
  118. ' what ',
  119. ' why ',
  120. ' where ',
  121. ' who ',
  122. ' whom ',
  123. ' which ',
  124. ' a ',
  125. ' b ',
  126. ' c ',
  127. ' d ',
  128. ' e ',
  129. ' f ',
  130. ' g ',
  131. ' h ',
  132. ' i ',
  133. ' j ',
  134. ' k ',
  135. ' l ',
  136. ' m ',
  137. ' n ',
  138. ' o ',
  139. ' p ',
  140. ' q ',
  141. ' r ',
  142. ' s ',
  143. ' t ',
  144. ' u ',
  145. ' v ',
  146. ' w ',
  147. ' x ',
  148. ' y ',
  149. ' z ',
  150. ' ',
  151. ];
  153. public function __construct(ContainerInterface $container, RequestStack $requestStack, EntityManagerInterface $entityManager, UserService $userService)
  154. {
  155. $this->container = $container;
  156. $this->requestStack = $requestStack;
  157. $this->entityManager = $entityManager;
  158. $this->userService = $userService;
  159. }
  161. public function updatesLocales($locales)
  162. {
  163. $fileTranslation = $this->container->get('kernel')->getProjectDir() . '/config/packages/translation.yaml';
  164. $fileServices = $this->container->get('kernel')->getProjectDir() . '/config/services.yaml';
  166. // get file content and index
  167. $fileTrans = file($fileTranslation);
  168. $fileServs = file($fileServices);
  170. foreach ($fileTrans as $index => $content) {
  171. if (false !== strpos($content, 'default_locale')) {
  172. list($helpdesk_panel_locales, $helpdesk_panel_text) = array($index, $content);
  173. }
  175. if (false !== strpos($content, '- ')) {
  176. list($helpdesk_panel_locales_fallback, $helpdesk_panel_text_fallback) = array($index, $content);
  177. }
  178. }
  180. foreach ($fileServs as $indexs => $contents) {
  181. if (false !== strpos($contents, 'locale')) {
  182. list($helpdesk_services_locales, $helpdesk_services_text) = array($indexs, $contents);
  183. }
  184. }
  186. // save updated data in a variable ($updatedFileContent)
  187. $updatedFileContent = $fileTrans;
  188. $updatedServicesFileContent = $fileServs;
  190. $updatedlocales = (null !== $helpdesk_panel_locales) ? substr($helpdesk_panel_text, 0, strpos($helpdesk_panel_text, 'default_locale') + strlen('default_locale: ')) . $locales . PHP_EOL : '';
  191. $updatedlocales_fallback = (null !== $helpdesk_panel_locales_fallback) ? substr($helpdesk_panel_text_fallback, 0, strpos($helpdesk_panel_text_fallback, '- ') + strlen('- ')) . $locales . PHP_EOL : '';
  192. $updatedServiceslocales = (null !== $helpdesk_services_locales) ? substr($helpdesk_services_text, 0, strpos($helpdesk_services_text, 'locale') + strlen('locale: ')) . $locales . PHP_EOL : '';
  194. $updatedFileContent[$helpdesk_panel_locales] = $updatedlocales;
  195. $updatedFileContent[$helpdesk_panel_locales_fallback] = $updatedlocales_fallback;
  197. $updatedServicesFileContent[$helpdesk_services_locales] = $updatedServiceslocales;
  199. // flush updated content in file
  200. $status = file_put_contents($fileTranslation, $updatedFileContent);
  201. $status1 = file_put_contents($fileServices, $updatedServicesFileContent);
  203. return true;
  204. }
  206. public function getLocalesList()
  207. {
  208. $translator = $this->container->get('translator');
  209. return [
  210. 'en' => $translator->trans("English"),
  211. 'fr' => $translator->trans("French"),
  212. 'it' => $translator->trans("Italian"),
  213. 'ar' => $translator->trans("Arabic"),
  214. 'de' => $translator->trans("German"),
  215. 'es' => $translator->trans("Spanish"),
  216. 'tr' => $translator->trans("Turkish"),
  217. 'da' => $translator->trans("Danish"),
  218. 'zh' => $translator->trans("Chinese"),
  219. 'pl' => $translator->trans("Polish"),
  220. 'he' => $translator->trans("Hebrew"),
  221. 'pt_BR' => $translator->trans("Portuguese"),
  222. ];
  223. }
  225. public function getActiveLocales()
  226. {
  227. $localesList = $this->getLocalesList();
  228. $activeLocales = $this->container->getParameter("app_locales");
  229. $explodeActiveLocales = explode("|", $activeLocales);
  231. return $explodeActiveLocales;
  232. }
  234. public function getLocales()
  235. {
  236. $localesList = $this->getLocalesList();
  237. $explodeActiveLocales = $this->getActiveLocales();
  239. $listingActiveLocales = array();
  241. foreach ($explodeActiveLocales as $key => $value) {
  242. $listingActiveLocales[$value] = $localesList[$value];
  243. }
  245. return $listingActiveLocales;
  246. }
  248. public function getDefaultLangauge()
  249. {
  250. return $this->container->getParameter("kernel.default_locale");
  251. }
  253. public function getTimezones()
  254. {
  255. return \DateTimeZone::listIdentifiers();
  256. }
  258. public function getPrivileges()
  259. {
  260. $agentPrivilegeCollection = [];
  261. // $agentPrivilegeCollection = $this->entityManager->getRepository('UserBundle:AgentPrivilege')->findAll();
  263. return $agentPrivilegeCollection;
  264. }
  266. public function getLocaleUrl($locale)
  267. {
  268. $request = $this->requestStack->getCurrentRequest();
  270. return str_replace('/' . $request->getLocale() . '/', '/' . $locale . '/', $request->getRequestUri());
  271. }
  273. public function buildPaginationQuery(array $query = [])
  274. {
  275. $params = array();
  276. $query['page'] = "replacePage";
  278. if (isset($query['domain'])) unset($query['domain']);
  279. if (isset($query['_locale'])) unset($query['_locale']);
  281. foreach ($query as $key => $value) {
  282. $params[] = !isset($value) ? $key : $key . '/' . str_replace('%2F', '/', rawurlencode($value));
  283. }
  285. $http_query = implode('/', $params);
  287. if (isset($query['new'])) {
  288. $http_query = str_replace('new/1', 'new', $http_query);
  289. } elseif (isset($query['unassigned'])) {
  290. $http_query = str_replace('unassigned/1', 'unassigned', $http_query);
  291. } elseif (isset($query['notreplied'])) {
  292. $http_query = str_replace('notreplied/1', 'notreplied', $http_query);
  293. } elseif (isset($query['mine'])) {
  294. $http_query = str_replace('mine/1', 'mine', $http_query);
  295. } elseif (isset($query['starred'])) {
  296. $http_query = str_replace('starred/1', 'starred', $http_query);
  297. } elseif (isset($query['trashed'])) {
  298. $http_query = str_replace('trashed/1', 'trashed', $http_query);
  299. }
  301. return $http_query;
  302. }
  304. public function getEntityManagerResult($entity, $callFunction, $args = false, $extraPrams = false)
  305. {
  306. if ($extraPrams)
  307. return $this->entityManager->getRepository($entity)
  308. ->$callFunction($args, $extraPrams);
  309. else
  310. return $this->entityManager->getRepository($entity)
  311. ->$callFunction($args);
  312. }
  314. public function getValidBroadcastMessage($msg, $format = 'Y-m-d H:i:s')
  315. {
  316. $broadcastMessage = !empty($msg) ? json_decode($msg, true) : false;
  318. if (
  319. ! empty($broadcastMessage)
  320. && isset($broadcastMessage['isActive'])
  321. && $broadcastMessage['isActive']
  322. ) {
  323. $timezone = new \DateTimeZone('Asia/Kolkata');
  324. $nowTimestamp = date('U');
  325. if (array_key_exists('from', $broadcastMessage) && ($fromDateTime = \DateTime::createFromFormat($format, $broadcastMessage['from'], $timezone))) {
  326. $fromTimeStamp = $fromDateTime->format('U');
  327. if ($nowTimestamp < $fromTimeStamp) {
  328. return false;
  329. }
  330. }
  332. if (array_key_exists('to', $broadcastMessage) && ($toDateTime = \DateTime::createFromFormat($format, $broadcastMessage['to'], $timezone))) {
  333. $toTimeStamp = $toDateTime->format('U');;
  334. if ($nowTimestamp > $toTimeStamp) {
  335. return false;
  336. }
  337. }
  338. } else {
  339. return false;
  340. }
  342. // return valid broadcast message Array
  343. return $broadcastMessage;
  344. }
  346. public function getConfigParameter($param)
  347. {
  348. if (
  349. $param
  350. && $this->container->hasParameter($param)
  351. ) {
  352. return $this->container->getParameter($param);
  353. } else {
  354. return false;
  355. }
  356. }
  358. public function isDarkSkin($brandColor)
  359. {
  360. $brandColor = str_replace('#', '', $brandColor);
  361. if (strlen($brandColor) == 3)
  362. $brandColor .= $brandColor;
  364. $chars = str_split($brandColor);
  366. $a2fCount = 0;
  367. foreach ($chars as $key => $char) {
  368. if (in_array($key, [0, 2, 4]) && in_array(strtoupper($char), ['A', 'B', 'C', 'D', 'E', 'F'])) {
  369. $a2fCount++;
  370. }
  371. }
  373. if ($a2fCount >= 2)
  374. return true;
  375. else
  376. return false;
  377. }
  379. public function getActiveConfiguration($websiteId)
  380. {
  381. $configurationRepo = $this->entityManager->getRepository(KnowledgebaseWebsite::class);
  382. $configuration = $configurationRepo->findOneBy(['website' => $websiteId, 'isActive' => 1]);
  384. return $configuration;
  385. }
  387. public function getSupportPrivelegesResources()
  388. {
  389. $translator = $this->container->get('translator');
  391. return [
  392. 'ticket' => [
  393. 'ROLE_AGENT_CREATE_TICKET' => $translator->trans('Can create ticket'),
  394. 'ROLE_AGENT_EDIT_TICKET' => $translator->trans('Can edit ticket'),
  395. 'ROLE_AGENT_DELETE_TICKET' => $translator->trans('Can delete ticket'),
  396. 'ROLE_AGENT_RESTORE_TICKET' => $translator->trans('Can restore trashed ticket'),
  397. 'ROLE_AGENT_ASSIGN_TICKET' => $translator->trans('Can assign ticket'),
  398. 'ROLE_AGENT_ASSIGN_TICKET_GROUP' => $translator->trans('Can assign ticket group'),
  399. 'ROLE_AGENT_UPDATE_TICKET_STATUS' => $translator->trans('Can update ticket status'),
  400. 'ROLE_AGENT_UPDATE_TICKET_PRIORITY' => $translator->trans('Can update ticket priority'),
  401. 'ROLE_AGENT_UPDATE_TICKET_TYPE' => $translator->trans('Can update ticket type'),
  402. 'ROLE_AGENT_ADD_NOTE' => $translator->trans('Can add internal notes to ticket'),
  403. 'ROLE_AGENT_EDIT_THREAD_NOTE' => $translator->trans('Can edit thread/notes'),
  404. 'ROLE_AGENT_MANAGE_LOCK_AND_UNLOCK_THREAD' => $translator->trans('Can lock/unlock thread'),
  405. 'ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET' => $translator->trans('Can add collaborator to ticket'),
  406. 'ROLE_AGENT_DELETE_COLLABORATOR_FROM_TICKET' => $translator->trans('Can delete collaborator from ticket'),
  407. 'ROLE_AGENT_DELETE_THREAD_NOTE' => $translator->trans('Can delete thread/notes'),
  408. 'ROLE_AGENT_APPLY_WORKFLOW' => $translator->trans('Can apply prepared response on ticket'),
  409. 'ROLE_AGENT_ADD_TAG' => $translator->trans('Can add ticket tags'),
  410. 'ROLE_AGENT_DELETE_TAG' => $translator->trans('Can delete ticket tags')
  411. ],
  412. 'advanced' => [
  413. 'ROLE_AGENT_MANAGE_EMAIL_TEMPLATE' => $translator->trans('Can manage email templates'),
  414. 'ROLE_AGENT_MANAGE_GROUP' => $translator->trans('Can manage groups'),
  415. 'ROLE_AGENT_MANAGE_SUB_GROUP' => $translator->trans('Can manage Sub-Groups/ Teams'),
  416. 'ROLE_AGENT_MANAGE_AGENT' => $translator->trans('Can manage agents'),
  417. 'ROLE_AGENT_MANAGE_AGENT_PRIVILEGE' => $translator->trans('Can manage agent privileges'),
  418. 'ROLE_AGENT_MANAGE_TICKET_TYPE' => $translator->trans('Can manage ticket types'),
  419. 'ROLE_AGENT_MANAGE_CUSTOMER' => $translator->trans('Can manage customers'),
  420. 'ROLE_AGENT_MANAGE_WORKFLOW_MANUAL' => $translator->trans('Can manage Prepared Responses'),
  421. 'ROLE_AGENT_MANAGE_WORKFLOW_AUTOMATIC' => $translator->trans('Can manage Automatic workflow'),
  422. 'ROLE_AGENT_MANAGE_TAG' => $translator->trans('Can manage tags'),
  423. 'ROLE_AGENT_MANAGE_KNOWLEDGEBASE' => $translator->trans('Can manage knowledgebase'),
  424. 'ROLE_AGENT_MANAGE_AGENT_ACTIVITY' => $translator->trans("Can manage agent activity"),
  425. 'ROLE_AGENT_MANAGE_MARKETING_ANNOUNCEMENT' => $translator->trans("Can manage marketing announcement"),
  426. 'ROLE_AGENT_MANAGE_APP' => $translator->trans("Can manage apps"),
  427. ]
  428. ];
  429. }
  431. public function generateCsrfToken($intention)
  432. {
  433. $csrf = $this->container->get('security.csrf.token_manager');
  435. return $csrf->getToken($intention)->getValue();
  436. }
  438. /**
  439. * This function will create content text from recived text, which we can use in meta content and as well in searching save like elastic
  440. * @param string $text String text
  441. * @param no. $length max return length string (which will convert to array)
  442. * @param boolean $returnArray what return type required
  443. * @return string/ array comma seperated/ []
  444. */
  445. public function createConentToKeywords($text, $length = 255, $returnArray = false)
  446. {
  447. //to remove all tags from text, if any tags are in encoded form
  448. $newText = preg_replace('/[\s]+/', ' ', str_replace($this->avoidArray, ' ', strtolower(strip_tags(html_entity_decode(strip_tags($text))))));
  449. if ($length)
  450. $newText = substr($newText, 0, $length);
  452. return ($returnArray ? explode(' ', $newText) : str_replace(' ', ',', $newText));
  453. }
  455. public function requestHeadersSent()
  456. {
  457. return headers_sent() ? true : false;
  458. }
  460. /**
  461. * get current prefixes of member panel and knowledgebase
  462. */
  463. public function getCurrentWebsitePrefixes()
  464. {
  465. $filePath = $this->container->get('kernel')->getProjectDir() . '/config/packages/uvdesk.yaml';
  467. // get file content and index
  468. $file = file($filePath);
  469. foreach ($file as $index => $content) {
  470. if (false !== strpos($content, 'uvdesk_site_path.member_prefix')) {
  471. list($member_panel_line, $member_panel_text) = array($index, $content);
  472. }
  474. if (false !== strpos($content, 'uvdesk_site_path.knowledgebase_customer_prefix')) {
  475. list($customer_panel_line, $customer_panel_text) = array($index, $content);
  476. }
  477. }
  479. $memberPrefix = substr($member_panel_text, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: '));
  480. $knowledgebasePrefix = substr($customer_panel_text, strpos($customer_panel_text, 'uvdesk_site_path.knowledgebase_customer_prefix') + strlen('uvdesk_site_path.knowledgebase_customer_prefix: '));
  482. return [
  483. 'memberPrefix' => trim(preg_replace('/\s\s+/', ' ', $memberPrefix)),
  484. 'knowledgebasePrefix' => trim(preg_replace('/\s\s+/', ' ', $knowledgebasePrefix)),
  485. ];
  486. }
  488. /**
  489. * update your website prefixes
  490. */
  491. public function updateWebsitePrefixes($member_panel_prefix, $knowledgebase_prefix)
  492. {
  493. $filePath = $this->container->get('kernel')->getProjectDir() . '/config/packages/uvdesk.yaml';
  495. $website_prefixes = [
  496. 'member_prefix' => $member_panel_prefix,
  497. 'customer_prefix' => $knowledgebase_prefix,
  498. ];
  500. // get file content and index
  501. $file = file($filePath);
  502. foreach ($file as $index => $content) {
  503. if (false !== strpos($content, 'uvdesk_site_path.member_prefix')) {
  504. list($member_panel_line, $member_panel_text) = array($index, $content);
  505. }
  507. if (false !== strpos($content, 'uvdesk_site_path.knowledgebase_customer_prefix')) {
  508. list($customer_panel_line, $customer_panel_text) = array($index, $content);
  509. }
  510. }
  512. // save updated data in a variable ($updatedFileContent)
  513. $updatedFileContent = $file;
  515. // get old member-prefix
  516. $oldMemberPrefix = substr($member_panel_text, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: '));
  517. $oldMemberPrefix = preg_replace('/([\r\n\t])/', '', $oldMemberPrefix);
  519. $updatedPrefixForMember = (null !== $member_panel_line) ? substr($member_panel_text, 0, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: ')) . $website_prefixes['member_prefix'] . PHP_EOL : '';
  520. $updatedPrefixForCustomer = (null !== $customer_panel_line) ? substr($customer_panel_text, 0, strpos($customer_panel_text, 'uvdesk_site_path.knowledgebase_customer_prefix') + strlen('uvdesk_site_path.knowledgebase_customer_prefix: ')) . $website_prefixes['customer_prefix'] . PHP_EOL : '';
  522. $updatedFileContent[$member_panel_line] = $updatedPrefixForMember;
  523. $updatedFileContent[$customer_panel_line] = $updatedPrefixForCustomer;
  525. // flush updated content in file
  526. file_put_contents($filePath, $updatedFileContent);
  528. $router = $this->container->get('router');
  529. $knowledgebaseURL = $router->generate('helpdesk_knowledgebase');
  530. $memberLoginURL = $router->generate('helpdesk_member_handle_login');
  531. $memberLoginURL = str_replace($oldMemberPrefix, $website_prefixes['member_prefix'], $memberLoginURL);
  533. return $collectionURL = [
  534. 'memberLogin' => $memberLoginURL,
  535. 'knowledgebase' => $knowledgebaseURL,
  536. ];
  537. }
  539. public static function getTimeFormats()
  540. {
  541. return array(
  542. 'm-d-y G:i' => 'm-d-y G:i (01-15-1991 13:00)',
  543. 'm-d-y h:ia' => 'm-d-y h:ia (01-15-1991 01:00pm)',
  544. 'd-m-y G:i' => 'd-m-y G:i (15-01-1991 13:00)',
  545. 'd-m-y h:ia' => 'd-m-y h:ia (15-01-1991 01:00pm)',
  546. 'd-m G:i' => 'd-m G:i (15-01 13:00)',
  547. 'd-m h:ia' => 'd-m h:ia (15-01 01:00pm)',
  548. 'd-M G:i' => 'd-M G:i (15-Jan 13:00)',
  549. 'd-M h:ia' => 'd-M h:ia (15-Jan 01:00pm)',
  550. 'D-m G:i' => 'D-m G:i (Mon-01 13:00)',
  551. 'D-m h:ia' => 'D-m h:ia (Mon-01 01:00pm)',
  552. 'Y-m-d H:i:sa' => 'Y-m-d H:i:s (1991-01-15 01:00:30pm)',
  553. );
  554. }
  556. public function generateCompleteLocalResourcePathUri($resource)
  557. {
  558. $resourceUriComponent = parse_url($resource);
  560. if (!empty($resourceUriComponent['scheme'])) {
  561. return $resource;
  562. }
  564. if (empty($this->completeLocalResourcePathUri)) {
  565. $router = $this->container->get('router');
  567. $scheme = $router->getContext()->getScheme();
  568. $siteurl = $this->container->getParameter('uvdesk.site_url');
  570. $baseurl = "$scheme://$siteurl";
  571. $urlComponents = parse_url($baseurl);
  573. $completeLocalResourcePathUri = "{$urlComponents['scheme']}://{$urlComponents['host']}";
  575. if (!empty($urlComponents['path'])) {
  576. $completeLocalResourcePathUri .= $urlComponents['path'];
  577. }
  579. if (substr($completeLocalResourcePathUri, -1) == '/') {
  580. $completeLocalResourcePathUri = substr($completeLocalResourcePathUri, 0, -1);
  581. }
  583. $this->completeLocalResourcePathUri = $completeLocalResourcePathUri;
  584. }
  586. if ($resource[0] != '/') {
  587. $resource = "/$resource";
  588. }
  590. return $this->completeLocalResourcePathUri . $resource;
  591. }
  593. public function getAvailableUserAccessScopes($user, $userInstance)
  594. {
  595. $supportRole = $userInstance->getSupportRole();
  596. $isAdminAccessGranted = in_array($supportRole->getId(), [1, 2]) ? true : false;
  598. $availableSupportPrivileges = $this->getSupportPrivelegesResources();
  599. $resolvedAvailableSupportPrivileges = [];
  601. foreach ($availableSupportPrivileges as $index => $collection) {
  602. foreach ($collection as $privilegeId => $privilegeDescription) {
  603. $resolvedAvailableSupportPrivileges[] = $privilegeId;
  604. }
  605. }
  607. if (false == $isAdminAccessGranted) {
  608. $assignedUserSupportPrivileges = $this->userService->getAssignedUserSupportPrivilegeDetails($user, $userInstance);
  609. $resolvedAssignedUserSupportPrivileges = [];
  611. foreach ($assignedUserSupportPrivileges as $assignedSupportPrivilege) {
  612. foreach ($assignedSupportPrivilege['privileges'] as $privilegeId) {
  613. $resolvedAssignedUserSupportPrivileges[] = $privilegeId;
  614. }
  615. }
  617. return array_map(function ($supportPrivilege) {
  618. return strtolower(str_replace('ROLE_AGENT_', '', $supportPrivilege));
  619. }, $resolvedAssignedUserSupportPrivileges);
  620. }
  622. return array_map(function ($supportPrivilege) {
  623. return strtolower(str_replace('ROLE_AGENT_', '', $supportPrivilege));
  624. }, $resolvedAvailableSupportPrivileges);
  625. }
  626. }